IBM MaaS360 mobile device management (MDM)

Use IBM Maas360 to monitor and manage smartphones, tablets, and other mobile devices from a web-based portal. Add the ServiceNow mobile app to the IBM Maas360 portal to monitor and manage distribution.

Before adding the ServiceNow app to the IBM Maas360 portal, complete the IBM Maas360 setup procedures.

Add the ServiceNow iOS app to the IBM MaaS360 portal

Configure the ServiceNow iOS app for IBM MaaS360 distribution.

Before you begin

Role required: admin

Procedure

  1. Sign in to the IBM MaaS360 portal.
  2. From the portal homepage, navigate to Apps > Catalog.
  3. Click Add to display the list of apps.
  4. Select the iTunes App Store App.
  5. In the App Details tab, type ServiceNow into the app field.
  6. Select the ServiceNow app from the results.
    Select the app from the search results
  7. In the Policies and Distribution tab, select the applicable policies.
  8. In the Configuration tab, in the App Config Source list, select Key/Value.
  9. In the Key/Value section add the following information.
    Table 1. Key/Value configuration
    Field Description
    Attribute name SNDefaultInstanceURL
    Attribute value The full URL for the instance. For example, https://<instance name>.service-now.com/
  10. Click Add.

Result

After adding the ServiceNow app from the Apple store, it appears in the App Catalog application. Users can download the app to their iOS devices.

Add the ServiceNow Android app to the IBM MaaS360 portal

Configure the ServiceNow Android app for IBM MaaS360 distribution.

Before you begin

Role required: admin

Procedure

  1. Sign in to the IBM MaaS360 portal.
  2. From the portal homepage, navigate to Apps > Catalog.
  3. Click Add to display the list of apps.
  4. Select the Google Play App.
  5. In the App Details tab, type ServiceNow into the app field.
  6. Select the ServiceNow app from the results.
  7. In the Policies and Distribution tab, select the applicable policies.
  8. In the Configuration tab, select the Configure App Settings checkbox.
  9. In the Server URL field, enter the full URL for the instance. For example, https://<instance name>.service-now.com/.
  10. Click Add.

Result

After adding the ServiceNow app from the Google Play store, it appears in the App Catalog application. Users can download the app to their Android devices.

If your instance is on an internal network, you might need to configure the VPN. For more information on configuring the VPN, see the IBM MaaS360 documentation on the Maas360 VPN module.

For more information on app distribution, see the following IBM documentation for each operating system.