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Create notification channels

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Create notification channels

You can add channels to receive your notifications. A notification channel is an email account or voice message system that you have access to.

Before you begin

Role required: user

About this task

Notification channels include email addresses, service providers for SMS messages, and mobile applications. You can create voice notification channels to support applications like Notify.
Note: If you are using the ServiceNow mobile application or a custom push application, you do not need to create a push channel for your mobile device. The system automatically creates a channel for the mobile app after you initially log in to your instance from your mobile device.

Procedure

  1. Click the gear icon System Settings gear icon in the banner frame to open the System Settings window, and click the Notifications tab.
  2. Click Create Channel.
  3. Complete the fields on the New Channel form.
    New Channel form in Notifications system settings
    Field Description
    Name A descriptive name for the channel, such as the device or email account.
    Type The type of channel:
    • Email: for email messages.
      Note: All users with an email address have a primary email channel, which is created automatically after a notification is sent to them.
    • SMS: for SMS messages.
    • Voice: for phone messages.

    If you are using the ServiceNow mobile application or a custom push application, the system automatically creates a channel for the mobile app after you initially log in to your instance from your mobile device.

    Email address The email address of the channel.
    Phone number The phone number for SMS messages or for voice messages.
    Service provider The service provider for SMS messages.
  4. Click Save.
    The system creates and enables the channel, and adds it to the list of notification channels.

What to do next

To receive notifications on your new notification channel, you must enable the channel for individual notifications. After you enable the channel for a notification, you can set conditions to further control the notifications that you receive on the channel. For more information, see Apply notification conditions.
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