Contents Now Platform Administration Previous Topic Next Topic Now Platform Administration ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Now Platform Administration The primary administrator role (admin) has access to all system features, functions, and data, regardless of security constraints. Additional administrator roles manage specific applications. ServiceNow administrators can configure the system in many different ways to address the business needs of an organization. They can install and set up any number of the process applications that are provided with ServiceNow and also create custom applications. Applications can be made available to selected users by way of roles and other access controls. The system may also be configured to send and receive notifications as a way to create and track service requests. Core configurationCore configuration encompasses changes made to the platform as well as supporting applications. These changes can affect global settings as well as settings for particular applications.Table administrationA table is a collection of records in the database. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table.List administrationAdministrators control the data presented to end users in a list, the controls that appear, and the behavior of the controls.Form configurationForm configuration involves changing the form layout and the related list layout. The form layout changes what appears on the form and the related list layout changes which related lists appear at the bottom of the form. Form administrationAdministrators can configure several settings that control form functionality.Field administrationThe individual pieces of data in a record are called fields. Users enter data in fields on the form or by using the list editor. Administrators can create new or modify existing fields. State ManagementState Management enables an administrator to define State Models and State Transitions that control how a record is allowed to transition through a predefined list of states.Currency administrationCurrency fields provide features for handling display and calculations of currency values. Localization settingsLocalization settings control translation, currency, and locale settings in the instance.Time configurationTime configuration involves the scheduling of events and tracking of time across applications. Search administrationThe system uses the Zing search engine to manage search functionality.EventsEvent are special records the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.Data managementData in your instance is stored and managed according to a principled structure that administrators can view and configure. Data management functions include importing, exporting, and archiving database data and configuring fields and tables.Integration with third-party applications and data sourcesServiceNow integrates with many third party applications and data sources.User administrationManage the individuals who can access your instance by defining them as users in the system. Create user groups, and assign users to them. Use roles to specify what different users and user groups can see and do.MetricsA metric measures and evaluates the effectiveness of IT service management processes.Platform performanceEnsure system optimization through performance monitoring and diagnostics. Upgrades and conversionsThe ServiceNow platform includes tools to help you during and after an upgrade, and also allows you to convert a ServiceNow Express instance to a ServiceNow Service Management enterprise platform.System securitySecurity is built into all levels of the system. Implement the security features that are appropriate for your organization, from managing failed logins and encrypted password protection, to access control rules and audit logs. On this page Send Feedback Previous Topic Next Topic
Now Platform Administration The primary administrator role (admin) has access to all system features, functions, and data, regardless of security constraints. Additional administrator roles manage specific applications. ServiceNow administrators can configure the system in many different ways to address the business needs of an organization. They can install and set up any number of the process applications that are provided with ServiceNow and also create custom applications. Applications can be made available to selected users by way of roles and other access controls. The system may also be configured to send and receive notifications as a way to create and track service requests. Core configurationCore configuration encompasses changes made to the platform as well as supporting applications. These changes can affect global settings as well as settings for particular applications.Table administrationA table is a collection of records in the database. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table.List administrationAdministrators control the data presented to end users in a list, the controls that appear, and the behavior of the controls.Form configurationForm configuration involves changing the form layout and the related list layout. The form layout changes what appears on the form and the related list layout changes which related lists appear at the bottom of the form. Form administrationAdministrators can configure several settings that control form functionality.Field administrationThe individual pieces of data in a record are called fields. Users enter data in fields on the form or by using the list editor. Administrators can create new or modify existing fields. State ManagementState Management enables an administrator to define State Models and State Transitions that control how a record is allowed to transition through a predefined list of states.Currency administrationCurrency fields provide features for handling display and calculations of currency values. Localization settingsLocalization settings control translation, currency, and locale settings in the instance.Time configurationTime configuration involves the scheduling of events and tracking of time across applications. Search administrationThe system uses the Zing search engine to manage search functionality.EventsEvent are special records the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.Data managementData in your instance is stored and managed according to a principled structure that administrators can view and configure. Data management functions include importing, exporting, and archiving database data and configuring fields and tables.Integration with third-party applications and data sourcesServiceNow integrates with many third party applications and data sources.User administrationManage the individuals who can access your instance by defining them as users in the system. Create user groups, and assign users to them. Use roles to specify what different users and user groups can see and do.MetricsA metric measures and evaluates the effectiveness of IT service management processes.Platform performanceEnsure system optimization through performance monitoring and diagnostics. Upgrades and conversionsThe ServiceNow platform includes tools to help you during and after an upgrade, and also allows you to convert a ServiceNow Express instance to a ServiceNow Service Management enterprise platform.System securitySecurity is built into all levels of the system. Implement the security features that are appropriate for your organization, from managing failed logins and encrypted password protection, to access control rules and audit logs.
Now Platform Administration The primary administrator role (admin) has access to all system features, functions, and data, regardless of security constraints. Additional administrator roles manage specific applications. ServiceNow administrators can configure the system in many different ways to address the business needs of an organization. They can install and set up any number of the process applications that are provided with ServiceNow and also create custom applications. Applications can be made available to selected users by way of roles and other access controls. The system may also be configured to send and receive notifications as a way to create and track service requests. Core configurationCore configuration encompasses changes made to the platform as well as supporting applications. These changes can affect global settings as well as settings for particular applications.Table administrationA table is a collection of records in the database. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table.List administrationAdministrators control the data presented to end users in a list, the controls that appear, and the behavior of the controls.Form configurationForm configuration involves changing the form layout and the related list layout. The form layout changes what appears on the form and the related list layout changes which related lists appear at the bottom of the form. Form administrationAdministrators can configure several settings that control form functionality.Field administrationThe individual pieces of data in a record are called fields. Users enter data in fields on the form or by using the list editor. Administrators can create new or modify existing fields. State ManagementState Management enables an administrator to define State Models and State Transitions that control how a record is allowed to transition through a predefined list of states.Currency administrationCurrency fields provide features for handling display and calculations of currency values. Localization settingsLocalization settings control translation, currency, and locale settings in the instance.Time configurationTime configuration involves the scheduling of events and tracking of time across applications. Search administrationThe system uses the Zing search engine to manage search functionality.EventsEvent are special records the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.Data managementData in your instance is stored and managed according to a principled structure that administrators can view and configure. Data management functions include importing, exporting, and archiving database data and configuring fields and tables.Integration with third-party applications and data sourcesServiceNow integrates with many third party applications and data sources.User administrationManage the individuals who can access your instance by defining them as users in the system. Create user groups, and assign users to them. Use roles to specify what different users and user groups can see and do.MetricsA metric measures and evaluates the effectiveness of IT service management processes.Platform performanceEnsure system optimization through performance monitoring and diagnostics. Upgrades and conversionsThe ServiceNow platform includes tools to help you during and after an upgrade, and also allows you to convert a ServiceNow Express instance to a ServiceNow Service Management enterprise platform.System securitySecurity is built into all levels of the system. Implement the security features that are appropriate for your organization, from managing failed logins and encrypted password protection, to access control rules and audit logs.
