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Define contextual search

Define contextual search

You can add and configure contextual search functions for fields in forms, record producers, and wizards.

For example, you can add a new contextual search capability to the Service Desk Call form, linking search to the short description in that form. This automatically provides relevant knowledge to service desk staff when they respond to calls, helping to resolve these calls more quickly.

By default, the system provides contextual search for incident record producers and the Incident form to help with incident deflection and resolution.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.