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SLAConditionBase script

SLAConditionBase script

The SLAConditionBase script include implements the default SLA transitions.

The SLAConditionBase script include implements the default SLA condition processing.

To view the script, navigate to Service Level Management > Administration > SLA Condition Rules, then click on the SLAConditionBase entry to view details. The record in the Class name field is the script include that defines the condition processing.

Note: We recommend you do not modify this script , but use it as an example for creating your own script includes.

The following diagram shows how the transitions work:

Figure 1. SLAConditionBase