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Monitoring SLAs

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Monitoring SLAs

You can view the details for every task SLA record created for a task.

In the task SLA record, you can view the task SLA details such as the stage the task SLA is in and if it has breached.

You can also view the target of the agreement being defined: None, Response or Resolution.

Target is used for filtering, searching, and reporting purposes only.
Note: This feature is available only for new instances, starting with the Jakarta release.

In addition, you can get an overview of the timings for the task SLA such as the actual and business elapsed time and percentage, and the actual and business time left in days and hours.