Item diagnostic report The item diagnostic report is used to identify possible issues with Service Catalog item data and configuration. The item diagnostic report includes a score that measures the health of the item, and a list of diagnostic result entries. These entries consist of a rule, a document (record that violates the rule), and a count (the number of violations in the record). Correct violations for best performance and to maintain expected behavior. The lower the score, the better (0 is ideal). A higher score means that there are more issues with the item. Each rule has a different weight and level of importance. For example, a violation of duplicate variables is more likely to result in user issues. An AJAX usage violation is less likely to cause issues since the result could simply cause a delay in the UI. Table 1. Diagnostic rules Rule Description Duplicate variables Identifies variables with the same name associated to a catalog item (or an associated variable set). Unique lookup Identifies select-box type variables that have the unique_lookup attribute enabled to show only unique entries in the select box. AJAX calls in catalog client scripts Identifies all AJAX calls in catalog client scripts because, although AJAX calls in catalog client scripts are allowed, they must be asynchronous. All AJAX calls are listed because even asynchronous calls can cause some delay.You can view detailed information for each client script by clicking the information icon. DOM Manipulation in catalog client scripts Identifies any DOM violation in catalog client scripts. The DOM is not guaranteed to be the same between releases and can affect catalog client scripts during upgrades. Therefore, it is not recommended for customers to do any kind of DOM manipulation. You can view detailed information for each client script by clicking the information icon.