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Create an outage from a task

Create an outage from a task

You can create an outage from within a task record, such as a problem.

Before you begin

Role required: itil

Procedure

  1. Navigate to the task record.
  2. Right-click the form header and select Create Outage.
  3. Complete the Outage form.
    For new instances from Jakarta only, the following fields are automatically populated when creating an outage from a change form:
    Field Entry
    Type By default, the Type is Planned Outage.
    Begin The date corresponds to the Planned start date set on the Schedule tab on the change form.
    End The date corresponds to the Planned end date set on the Schedule tab on the change form.
  4. (Optional) To indicate that the outage is just beginning, click the Begin Outage Now related link.
    The Begin date field is populated with the current date and time.
  5. Click Update.

What to do next

When the outage ends, open the record and enter the End date and time. You can also click the End Outage Now to populate the field with the current date and time.