When an incident is proposed as a major incident candidate, the Major Incident
Manager can accept or reject the candidate.
If a major incident manager approves, the incident is
promoted to a major incident and the Major incident state field
in the incident form under the Major incident tab is changed from
Proposed to Accepted. Also, the
View Workbench button appears on the header of the incident
form. The View Workbench button takes you to a single pane view
designed for major incident managers, communication managers, and resolver groups to
manage major incidents. If the major incident manager rejects the candidate, the
incident remains as is and the Major incident state field is
changed to Rejected.
Note: If a major incident candidate is
rejected, a notification is sent to the assignment group associated to the
A major incident manager can create a major incident in the
- Promote a major incident candidate to a major incident: On the form context
menu, click Promote to Major Incident.
- Create a new major incident: Navigate to
Note: When you create a new major incident, the candidate
becomes the child of the newly created major incident. The
Create major incident from candidate property
.min.major_incident_creation) provides option to create a
new major incident or to promote a major incident candidate to a major