Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Schedule a software count

Schedule a software count

How to schedule a software count.

About this task

The SAM License Counters scheduled job scans your instance for software installations. The SAM License Counters job occurs at 2:00am local time every morning. The job queries the Software Installation [cmdb_sam_sw_install] table and captures any installations that have not been scanned in the past 7 days. The job runs a join query on hardware that has been scanned within the last day and software installations that have not been scanned in the last 7 days.

The SAM License Counters scheduled job runs all software counters at once.

To refresh the cache manually for a specific counter:

Procedure

  1. Navigate to Software Asset > Reconciliation > Software Counters.
  2. Select a counter whose cache you want to refresh.
  3. Right-click in the header bar of the Software Counter record and select Rebuild SAM Cache from the context menu.
    Figure 1. SAM rebuild cache
    SAM rebuild cache

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.