Fix actual business services during planning

The service deployment owner checks the feedback and updates the actual business service as necessary.

Before you begin

Role required: sm_admin

About this task

Fresh install deployments do not have the Service Map Planner module. The improved planning functionality is provided as an integral part of the new Service Mapping user interface. For more information, see KB0657250: Features replacing deprecated Service Planner in Service Mapping.

The process of business service review may take some time as it requires making changes and running the mapping process on the business service. Typically, it takes several iterations to arrive at the desired result.

Ideally, only the service deployment owner should fix the actual business service, however, any user with the sm_admin role can perform this task.


  1. Navigate to Service Mapping > Best Practice > Planned Business Services.
  2. Sort the list by status.
    Business services reviewed by the application owner are in In Review status.
  3. Click one of the business services in In Review status.
  4. Review the notes made by the application owner.
  5. Click View map.
    The map of the actual business service opens.
  6. Make necessary changes on the actual business service page.
  7. Check the map for correctness.
  8. Enter your comments for the application owner in the Notes field and click Post.
    At this stage, let the application owner read your comments and review the changes you made.