Define criticality for business services

For each business service, select a criticality level that reflects how important it is to your organization operations.

Before you begin

Determine how important the business service is to your organization.

Role required: sm_admin

About this task

Typically, you might assign high criticality to business services, which impact your customer base or sales revenue, while giving low criticality to internal business services causing minor inconvenience to organization employees. For example, you could set high criticality for a business service that supports sales functionality using the organization web site. A business service that provides internal printing for the organization employees could receive low criticality.

Criticality assigned in Service Mapping defines the prominence of a business service on the Event Management dashboard. You can also use a criticality value to define recovery strategies.
Figure 1. Example of a business service criticality on the Event Management dashboard

Example of a business service criticality on the Event Management dashboard

Procedure

  1. Navigate to Service Mapping > Home.
  2. Click Completed.
  3. Select the relevant business service.
  4. Click Additional Info.
  5. Select the appropriate option from the Business criticality list.
  6. Click Update.