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Applications supported by Service Mapping

Applications supported by Service Mapping

In a base system, Service Mapping supports a wide range of operating systems and applications.

Discovery finds computers, servers, printers, and a variety of IP-enabled devices, and the applications that run on them. It can then update the CIs in your CMDB with the data it collects. This discovery method is referred to as horizontal discovery. Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the business service operation.

On top of hosts and applications supported by default, you can discover additional hosts and applications by deploying patterns available on Store.

If your organization uses devices or applications, which are not supported by default or using patterns available at Store, you can configure Discovery and Service Mapping to discover them as described in Pattern customization.

Name Platform Version Protocol Discovery type Pattern (or probe if indicated)
Net Framework Windows 1.x.x, 2.x.x, 3.x.x, 4.x.x WMI/WinRM Top-down .NET Application
Advanced Business Application Programming (ABAP) SAP Central Services (ASCS ) Windows, Linux, Hpux, Solaris, AIX 6.x.x, 7.x.x WMI/WinRM/SSH Horizontal and top-down SAP ASCS Application patterns
Adobe JRun Windows/Unix 4.x WMI/WinRM/SSH Top-down and horizontal Jrun
Alteon RadWare ADC Alteon v31, v29.5 SNMP Top-down and horizontal Alteon Load Balancer
Amazon Relational Database Service AWS N/A REST Top-down and horizontal Amazon AWS Relational Database Service
Amazon Route53 Service AWS N/A REST Horizontal Amazon AWS Route53 HD
Amazon Application Load Balancer Service AWS N/A REST Top-down Amazon AWS application ELB service - TD
Amazon Elastic Load Balancer Service AWS N/A REST Horizontal Amazon AWS classic ELB Service - TD
Apache HTTP Server Windows/Unix 2.x WMI/WinRM/SSH Top-down and horizontal Apache
Apache Tomcat Servlet container HTTP web server Windows/Unix 6.x, 7.x, 8.x WMI/WinRM/SSH Top-down and horizontal Tomcat
Azure DataBase Service Azure N/A REST Top-down and horizontal Azure DataBase
Azure DNS Zones Service Azure N/A REST Horizontal Azure DNS Zones HD
Azure LoadBalancer Service Azure N/A REST Top-down and horizontal Azure LoadBalancer TD
Azure WebSite Service Azure N/A REST Top-down Azure WebSite
BMC Control-M Unix 6.x SSH Horizontal Cntl-M Enterprise Manager
CA eTrust Directory server Windows 7.x, 8.x WMI/WinRM Top-down CA eTrust Directory server
CA Identity Manager Provisioning Server Windows 11.x, 12.x WMI/WinRM Top-down CA Identity Manager Provisioning Server for Windows
CA Introscope Enterprise Manager Windows/Unix 8.x, 9.x WMI/WinRM/SSH Top-down CA Introscope Enterprise Manager
CA Policy Server Windows/Unix 11.x WMI/WinRM/SSH Top-down CA Policy Server
CA Site Minder Agent Windows/Unix 11.x WMI/WinRM/SSH Top-down and horizontal CA Site Minder Agent
Cisco Content Services Switch Load balancer ACE 6.x SNMP/SSH Top-down and horizontal Cisco CSS SNMP
Cisco ACE Application Control Engine ACE 2.x SSH Top-down and horizontal ACE Load Balancer
Cisco Call Manager Cisco 3.x, 4.x SNMP/SSH Top-down Cisco CallManager
Cisco Fiber Connect Cisco No data SNMP/SSH Top-down Cisco Fiber Connect
Cisco Global Site Selector Load Balancer ACE 3.x SNMP/SSH Yes Cisco GSS
Cisco Unified Computing System UCS 3.x REST Top-down and horizontal UCS - HD
Citrix Delivery Controller Windows 7.x>7.5, 8.x WMI/WinRM Top-down Delivery Controller
Citrix Netscaler Load Balancer Netscaler 9.x, 10.x SNMP/SSH/NS.conf Top-down and horizontal Citrix Netscaler
Citrix Presentation Server Windows 4.x, 5.x, 6.x<6.5 WMI/WinRM Top-down Citrix Presentation Server
Citrix XenAPP Windows 6.x>6.5, 7.x<7.6 WMI/WinRM Top-down Citrix XenAPP
Connect APK Windows 1.x.x WMI/WinRM Top-down Connect-It Service
Docker Container Linux Docker No data SNMP Horizontal Docker Pattern
Epic Systems Corporation Unix 2014.x.x,2015.x.x SSH Top-down EPIC Cache
F5 BigIP Load balancer F5 9.x, 10.x, 11.x, 12.x SNMP/SSH Top-down and horizontal F5 Load Balancer
HAProxy Server Unix 1.5, 1.6, 1.7 SSH Top-down HA Proxy
HP Operations Manager Windows/Unix 9.x WMI/WinRM/SSH Top-down and horizontal HP Operations Manager
HP Quality Center Windows 10.x WMI/WinRM Top-down HP Quality Center on Windows
HP Service Manager software Windows/Unix 9.x WMI/WinRM/SSH Top-down and horizontal HP Service Manager Application Server
HP UCMDB Windows No data WMI/WinRM Top-down HP uCMDB on Windows
HP-UX Unix Server HPUX 11i SSH Horizontal HP-UX Server
IBM AIX Unix 6.x, 7.x SSH Top-down AIX Server
IBM CICS Transaction Gateway Windows/Unix 5.x WMI/WinRM/SSH Top-down CTG
IBM Customer Information Control System Windows/Unix 4.x, 5.x WMI/WinRM Top-down CICS
IBM DB2 Windows/Unix 8.x, 9.x, 10.x, 11.x WMI/WinRM/SSH Top-down DB2
IBM Security Access Manager ISAM 8.0.1 SNMP/REST Top-down and horizontal ISAM Server
IBM Tivoli Access Manager Windows/Unix 6.x WMI/WinRM/SSH Top-down ITAM - Asset Center
IBM Tivoli WebSEAL Windows/Unix 5.x,6.x WMI/WinRM/SSH Top-down Webseal
IBM Websphere Application server Windows/Unix 5.x, 6.x, 7.x, 8.x, 9.x WMI/WinRM/SSH Top-down and horizontal Websphere
IBM WebSphere DataPower SOA Appliance DataPower I40, I50 SNMP/REST Top-down and horizontal DataPower
IBM Websphere Integration Bus Windows/Unix 7.x, 8.x WMI/WinRM/SSH Top-down WMB
IBM WebSphere Message Queue Windows/Unix 6.x, 7.x, 8.x, 9.x WMI/WinRM/SSH Top-down and horizontal WNQ
IBM WebSphere Portal Windows/Unix 6.x, 7.x, 8.x WMI/WinRM/SSH Top-down Websphere Portal On Windows
IBM zOS Server Z/OS OS/390 SSH Horizonal IBM zOS Server
Interconnect Web Service Windows 2014 WMI/WinRM Top-down Inter Connect
JBoss Application Server Windows/Unix 6.x, 7.x WMI/WinRM/SSH Top-down and horizontal Jboss pattern
Linux Server Unix Ubuntu 16, RHEL 5.x, CentOS 6.x,7.x SSH Horizontal Linux Server
Microsoft Active Directory Domain Services Windows 13, 30, 31, 44, 47, 52, 56, 69 WMI/WinRM Top-down Active Directory Domain Controller
Microsoft Azure SQL Database Azure N/A REST Top-down and horizontal Cloud Database Instance
Microsoft BizTalk Orchestration Server Windows 2004, 2006,2007, 2009, 2010 WMI/WinRM Top-down BizTalk server
Microsoft Dynamics CRM Windows 2003, 2005, 2007, 2010 WMI/WinRM Top-down Dynamic CRM Component
Microsoft Exchange Server Windows 2003, 2007, 2010, 2013, 2016 WMI/WinRM Top-down and horizontal CAS,HUB, Mailbox
Microsoft Fast Search Windows 2005 WMI/WinRM Top-down Fast Search
Microsoft Hyper-V Server Windows 2008, 2012, 2016 WMI/WinRM Horizontal Hyper-V Server
Microsoft Identity Integration Server Windows 2003 WMI/WinRM Top-down IIFP On Windows Pattern
Microsoft Internet Information Services Windows 6.0, 7.x, 8.x WMI/WinRM Top-down and horizontal IIS
Microsoft Message Queuing Windows 3.x, 4.x, 5.x WMI/WinRM Top-down MSMQ pattern
Microsoft SharePoint Windows 2003, 2007, 2010, 2013 WMI/WinRM Top-down and horizontal Microsoft SharePoint
Microsoft SQL Server Windows 2000,2005, 2008 R2, 2012, 2014 WMI/WinRM Top-down and horizontal MSSql DB On Windows Pattern
Microsoft SQL Server Analysis Services Windows 2000, 2005, 2008 R2, 2012, 2014 WMI/WinRM Top-down and horizontal SSAS pattern
Microsoft SQL Server Integration Services Windows 2000,2005, 2008 R2, 2012, 2014 WMI/WinRM Top-down SSIS pattern
Microsoft SQL Server Reporting Services Windows 2000, 2005, 2008 R2, 2012, 2014 WMI/WinRM Top-down SSRS pattern
Microsoft Windows Desktops Windows 2003, 2008, 2012,7 WMI/WinRM Horizontal Windows OS - Desktops
Microsoft Windows Server Windows 2003,2008, 2012,2016 WMI/WinRM Horizontal Windows OS - Servers
Mongo DB Windows/Unix 3.x.x WMI/WinRM/SSH Top-down and horizontal mongos server
Netapp Storage Netapp 7.x, 8.x SNMP/Basic Auth Horizontal NetApp Storage 7-Mode
Nginx Web server, proxy server Windows/Unix 1.10, 1.10.1 WMI/WinRM/SSH Top-down Nginx Pattern
OpenText Documentum Windows/Unix 6.x, 7.x WMI/WinRM/SSH Top-down Pattern for license server
Oracle Application Server Windows/Unix 9.x, 10.x WMI/WinRM/SSH Top-down Oracle iAS
Oracle Concurrent Server Windows/Unix 10.x, 11.x, 12.x WMI/WinRM/SSH Top-down Concurrent Server
Oracle Database Windows/Unix 8.x.x, 9.x.x, 10.x.x, 11.x.x, 12.x.x WMI/WinRM/SSH Top-down and horizontal Oracle DB
Oracle Database Advanced Queuing Windows/Unix 9.x.x, 10.x.x, 11.x.x, 12.x.x WMI/WinRM/SSH Top-down Advanced Queue Queue
Oracle Discover Server Windows/Unix 9.x, 10.x WMI/WinRM/SSH Top-down Discoverer Engine
Oracle E-Business Suite Windows/Unix 10.x, 11.x, 12.x WMI/WinRM/SSH Top-down E-Business Suite
Oracle Forms Windows/Unix 9.x,10.x WMI/WinRM/SSH Top-down Forms Engine
Oracle Fulfillment Server Windows/Unix 9.x, 10.x WMI/WinRM/SSH Top-down Fulfillment Server
Oracle GlassFish Server Windows/Unix 3.1, 4.0, 4.1 WMI/WinRM/SSH Top-down and horizontal GlassFish Server
Oracle HTTP Server Windows/Unix No data WMI/WinRM/SSH Top-down HTTP Server
Oracle iPlanet Web Server Solaris 4.x, 6.x, 7.x SSH Top-down and horizontal Sun iPlanet Webserver
Oracle Java Enterprise System(JES) Solaris 7.x SSH Top-down Sun JES pattern
Oracle Metric Server Windows/Unix 9.x, 10.x WMI/WinRM/SSH Top-down Metric Server
Oracle MySql Server Windows/Unix 4.x, 5.x WMI/WinRM/SSH Top-down and horizontal My SQL server On Windows and Linux Pattern
Oracle Notification Server Windows/Unix 9.x, 10.x WMI/WinRM/SSH Top-down Oracle Notification Server
Oracle Peoplesoft Windows/Unix 8.x WMI/WinRM/SSH Top-down Peoplesoft Application Server
Oracle Process Manager Windows/Unix 9.x.x, 10.x.x WMI/WinRM/SSH Top-down Process Manager
Oracle RAC Windows/Unix 9.x.x, 10.x.x, 11.x.x, 12.x.x WMI/WinRM/SSH Top-down App TNS Service
Oracle Report Server Windows/Unix 9.x.x, 10.x.x WMI/WinRM/SSH Top-down Report Server
Oracle Solaris Server Solaris 9, 10, 11, SPARC SSH Horizontal Solaris Server
Oracle Tuxedo Windows/Unix 10.x, 11.x, 12.x WMI/WinRM/SSH Top-down and horizontal Tuxedo
Oracle Tuxedo Portal Windows/Unix 10.x, 11.x, 12.x WMI/WinRM/SSH Top-down Tuxedo Portal pattern
Oracle Weblogic Application Server Windows/Unix 8.x, 9.x, 10.x, 11.x, 12.x WMI/WinRM/SSH Top-down and horizontal WebLogic
Pivotal RabbitMQ Windows/Unix 3.x.x WMI/WinRM/SSH Top-down RabbitMQ Cluster Unix pattern
PostgreSQL DB Windows/Unix 6.x, 7.x, 8.x WMI/WinRM/SSH Top-down and horizontal PostgreSQL DB
RadWare AppDirector Load Balancer RadWare No data SNMP Top-down and horizontal AppDirector Load Balancer
SAP Convergent Invoicing (CI), including:
  • SAP Convergent Charging
  • SAP Customer Relationship Management
  • Contract Accounts Receivable and Payable
Windows, Linux, Hpux, Solaris, AIX 7.x.x WMI/WinRM/SSH Horizontal and top-down SAP CI Application pattern
SAP NetWeaver Development Infrastructure, including:
  • Change Management Service (CMS)
  • Design Time Repository (DRT)
  • Component Build Service (CBS)
  • System Landscape Directory (SLD and Name Service)
  • Common user management of the development infrastructure
  • Integration of the transports with the Change Transport System (CTS) of Application Server ABAP
  • Available tools for monitoring the development infrastructure
Windows, Linux, Hpux, Solaris, AIX 7.x.x WMI/WinRM/SSH Horizontal and top-down SAP DI Application pattern
SAP Java Connector (JC) Windows, Linux, Hpux, Solaris, AIX 6.x.x, 7.x.x WMI/WinRM/SSH Horizontal and top-down SAP JC Application pattern
SAP Evaluated Receipt Settlement (ERS) Windows, Linux, Hpux, Solaris, AIX 7.x.x WMI/WinRM/SSH Horizontal and top-down SAP ERS Application pattern
SAP Central Services (SCS) Windows, Linux, Hpux, Solaris, AIX 6.x.x, 7.x.x WMI/WinRM/SSH Horizontal and top-down SAP SCS Application pattern
SAP Business Object XI Scheduler Windows 2004, 2005, 2008 WMI/WinRM Horizontal SAP BO BOXIScheduleRouter on Windows Pat
SAP Crystal Management Server Windows 2004, 2005, 2008 WMI/WinRM Top-down and horizontal SAP Business Objects CMS Server on Windows
SAP S/4HANA Windows/Unix 2015, 2016, 2017 WMI/WinRM/SSH Top-down and horizontal SAP HANA DB
SAP Sybase DB Windows/Unix 4.x, 5.x WMI/WinRM/SSH Top-down and horizontal Sybase
Sun Directory Proxy Server Solaris No data SSH Top-down Sun Directory Proxy Server
Sun Java System Directory Server Solaris No data SSH Top-down Sun Directory Server
Thunder ADC A10 2.x, 4.x SNMP/SSH Top-down and horizontal A10 Load Balancer
Tibco ActiveMatrix Adapter Unix 7.x SSH Top-down Tibco Adapter
Tibco ActiveMatrix BusinessWorks Windows/Unix 5.x.x, 6.x.x WMI/WinRM/SSH Top-down and horizontal ActiveMatrix Business Works
Tibco Enterprise Message Service Windows/Unix 5.x, 6.x WMI/WinRM/SSH Top-down and horizontal Enterprise Message Service
Tibco Hawk Unix 4.x, 5.x SSH Top-down TibcoHawkPattern
Veritas Enterprise Vault Windows 7.x WMI/WinRM Top-down Enterprise Vault