Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Create an SLA definition for a CI or business service

Create an SLA definition for a CI or business service

You can create SLA definitions for CIs and business services just as you can for other task records in the instance.

Before you begin

Role required: evt_mgmt_admin


  1. Navigate to Service Level Management > SLA > SLA Definitions.
  2. Click New.
  3. Fill out the fields on the SLA Definition form. For a description of each field, see Create an SLA definition.
  4. For the Table field, select Event Management SLA [em_ci_severity_task].
  5. Configure the Start condition filter by adding conditions, such as:
    Table 1. SLA filter conditions
    For all CIs where the Severity is Critical
    Type is CI
    Note: Event Management SLAs work only on CI classes from Automated Business Services (cmdb_ci_service_auto).
    Severity is Critical
    For a specific business service, such as Email, when the Severity is Critical
    Business Service is Email
    Severity is Critical
  6. Also configure pause, stop and reset conditions.
  7. Click Submit.

Updates to site content will be made starting around 4am on January 17th (Pacific Time) and lasting approximately 6 hours.  This site may be intermittently unavailable.