Configuring Employee Service Center The Employee Service Center (HR Service Portal) is the primary landing page for all employees in the scoped version of HR. Use the native UI to configure, load content, and define the organization and look of the portal. There are different areas you can configure: HR Content Types: Defines the type of content you want to appear on the HR Service Portal. You can have multiple contents under a content type. For example, the Calendar content type can have multiple calendars. Note: The base system provides eight content types. HR Portal Content: Defines the specific content you want to share with your employees. Content includes videos, links to news or articles, announcements, calendars, and the banner. HR Case Header Configuration: You can customize the title row, person row, and detail row on the HR Ticket page. You can: Configure the Ticket page to show specific information to the Assigned to person, but not to the Subject person. An example would be sensitive HR cases like promotions or disciplinary actions. Configure the Ticket page to not show the Assigned to person to the Subject person. For example, when you do not want the Assigned to person to be contacted for questions. For example, for bulk HR cases you want questions to be addressed to a group. Configure the Ticket page to customize the labels for Opened for, Subject person, or Assigned to. You can change these label names when your company uses different terminology than what the base system provides. Org Chart Configuration: You can configure what information appears on the Org Chart expanded card. The expanded card is the flip side that shows details pulled from the HR Profile [sn_hr_core_profile] table. Add or modify HR content for the Employee Service CenterUse the HR Content Types and Manage Content to create custom content for the HR Service Portal. The base system provides content types and content that you can use to customize your HR Service Portal. Create or modify HR case header configurationUse the HR case header configuration form to customize what appears for the title row, person row, and detail row on the HR Ticket page for Opened for, Assigned to, and Subject person.Modify HR Org Chart Card ConfigurationUse Org Chart Card Configuration to define what to show in the org chart expanded cards.