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Using Employee Service Center

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Using Employee Service Center

The Employee Service Center (HR Service Portal) is your primary interface to access your employee profile, HR services, view and acknowledge information, assigned tasks, and knowledge articles. You must have any sn_hr_sp.hrsp* role to access the HR Service Portal.

The HR Service Portal serves many purposes to the employees of your company. It is highly configurable and can be customized and updated to provide fresh, timely information.

Watch this five-minute video for an overview of the Employee Service Center.

HR services are available for you to make requests from the HR team or to request HR-related information. Tasks, such as signing a document, are assigned to you through HR services. These tasks and the case history appear on the portal.

The HR Service Portal consists of:
  • Dashboard: The main landing page.
  • Ticket page: Provides details about cases or tasks assigned to you.
From the Dashboard, you can view and access:
  • Company information:
    • Search for HR knowledge articles that answer your questions and quickly access top-rated articles. As you type, articles are suggested based on keywords.
    • View informational and training videos.
    • View your manager, co-workers, direct reports, or group organization chart with contact information.
    • View announcements and upcoming events from company management.
    • View different calendars your company provides. For example, you can view a holiday calendar specific to the country you reside. You can also view holiday calendars for any of your employees that reside in a different country.
    • Download holidays to personal calendar.
    • Link to documentation, company information, or suggested reading.
    • Link to external websites.
    • Change your profile information including a photo.
  • Case and task information:
    • View and access a list of To-dos.
    • View and access a list of open cases.
    • View and access a list of legacy (non-scoped version of HR) cases. (Must have the global plugins and the Human Resources Scoped App: Data Migration plugin activated.)
    • View a list of completed cases.
    • Link to the HR Ticket Page to view your HR cases, requests, and assigned tasks.
    • View requested approvals and cases or tasks awaiting approval.
      Note: Approvers that do not have the sn_hr_core.manager role cannot access the HR case after the state changes to Closed Complete.
    • Accept or reject HR cases or tasks.
    • Approve HR cases or tasks.
  • HR Service Catalog:
    • Submit an HR request for services related to benefits, including leave of absence, relocation, profile updates, employee relations, and HR systems and reports. Also, you can request services related to payroll, including a corporate credit card; general inquiries, including an employment verification letter; onboarding new employees; and a travel visa.
  • Communicate with HR:
    • Email or chat with an HR specialist. (An administrator must enable the HR chat queue for the link to appear.)
    • Chat with HR about a specific case.
Note: Widgets without data do not appear on the HR Service Portal.