When all of the work order tasks associated with a work order are qualified, you can
dispatch the work order tasks from the task form or task map, or by using central dispatch.
When all of the associated tasks are qualified, the state of the parent work order changes to
Qualified. If you have already sourced parts and created transfer order lines, you are
ready to begin dispatching the work order tasks to agents. Users with the following
roles can dispatch work order tasks: wm_dispatcher, wm_initiator_qualifier_dispatcher,
You can dispatch work order tasks to qualified work agents from these locations:
- Dispatch queue: Dispatch tasks to agents from task records.
- Task map:
Dispatch tasks to agents using a Google map with geolocation.
- Central Dispatch: Dispatch tasks to agents using the Central
Dispatch board, which provides drag-and-drop capabilities to assign and dispatch
Note: Central Dispatch replaces Visual Dispatch in the Helsinki release.