Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Request additional information

Request additional information

Transfer orders move necessary parts to the location where the agent can receive them. If there is not enough information to create a transfer order, the dispatcher can request more details from the qualifier.

Before you begin

Role required: wm_dispatcher or wm_admin

Procedure

  1. Navigate to Field Service > Dispatching > Dispatch Queue.
  2. Open a work order task in Pending Dispatch state.
  3. In the Work Notes field, enter a reason for returning the work order.
  4. Click Request more information.

    The task state changes to Draft and the work order state changes to Awaiting Qualification. If Field Service Management is configured for automatic qualification, the work order state remains at Qualified.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.