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Review and approve time sheets

Review and approve time sheets

Managers can review time cards and time sheets for agents in their assignment groups.

Before you begin

Role required: wm_manager

Procedure

  1. Navigate to Field Service > Manager > Time Sheets - Pending Approval.
  2. Select a time sheet.
  3. If necessary, review the time cards associated with this time sheet in the Time Cards related list.
  4. Click one of the following:
    OptionDescription
    Approve The state of the time sheet and the associated time cards changes to Approved and becomes read-only. Time cards for any work order tasks that are in the Work in process state are marked as Processed. Once the work order task is Complete, the time cards are marked as Approved.
    Reject The state of the time sheet and the associated time cards changes to Rejected. The field service agent can make changes to the time sheet and submit again for approval.
    If rate cards are applicable for the time worked, expense lines are generated as part of the time sheets. Users with the financial_mgmt_user role can view these expense lines.