Field Service manager module The Field Service Manager module provides enhanced management capabilities for Field Service managers. The Field Service > Manager module provides the following capabilities for users with the wm_manager role. My team Provides a list of agents in the manager's assignment groups. Team Calendar Provides a calendar view of the agents in the manager's assignment groups and their assigned work order tasks and events. Manage Skills Provides a list of the current skills and the agents in the manager's assignment groups. Managers can create or edit skills, assign skills to agents, and view agents with a specific skill. Note: In the Customer Service Management application, users with the sn_customerservice_manager role can access the Manage Skills module. Manager Map Provides a map view of the agents in the manager's assignment groups and their locations. Work Order Task Open work order tasks assigned to the manager's agents and groups. Recent Work Order Tasks Work order tasks created for the manager's agents and groups within the last 30 days. This list includes open and closed work order tasks. Time Sheets - Pending Approval Time sheets for the agents in the manager's assignment group that are pending manager approval.