Modify the anonymous chat record producer Modify the default anonymous chat record producer to gather the desired information from guest users. Before you beginRole required: admin About this task This record producer requests information from a guest user on the Consumer Service Portal and stores the information as a record in the Consumer Interaction table (sn_customerservice_customer_interaction). The record is then used for routing the chat request. Procedure Navigate to Service Catalog > Catalog Definition > Record Producers. Click What can we help you with?. Modify the record producer as necessary, including the variables in the Variables related list. For more information, see Create a record producer . Click Update.