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Dynamic recipient lists

Dynamic recipient lists

Automatically refresh recipient lists for active publications.

The list of recipients for an article can include internal users, customer contacts, and consumers. When an article is published, the recipients on this list can view the article on the Customer or Consumer Service Portal. Recipients can also receive optional email notifications.

The recipient list is created in one of two ways:
  • By creating a static list of selected users.
  • By creating a dynamic list based on selected conditions.

The recipient list can also be a combination of both static and dynamic.

The system administrator can add new recipients to a publication list either manually or dynamically. The system administrator can also manage a scheduled job to refresh recipient lists. This scheduled job, Targeted Communications Refresh recipient list, adds new recipients to each of the active published articles. The new recipients receive email notification of the article and are granted access to view the article on the portal.