UI macros installed with CTI Softphone CTI Softphone adds the following UI macros. Script include Description show_phone A UI macro which can be used as a ref_contributions on any field which references the Users [sys_user] table. This macro displays a phone icon next to the Contact (sys_user) field on the Case form. The icon is shown only if the phone field in the Users [sys_user] table is set. This macro requires the activation of the OpenFrame plugin and a default openframe configuration to be configured. Also, this macro is supported if: the doctype property is set and the device is not a tablet or mobile. the web browser is Internet Explorer 10 or above.