List and form views by agent role Users with either the customer agent role or the consumer agent role can see attributes specific to the end user on these Customer Service Management lists. List view List Columns displayed for customer agent Columns displayed for consumer agent Columns displayed for agent with both roles Customer Number Name Phone Primary Contact City Zip / Postal code Updated Consumer Number Name Mobile phone City Zip / Postal code Updated Case Number Short description Contact Account Channel State Priority Assigned to Updated Number Short description Consumer Channel State Priority Assigned to Updated Number Short description Contact Account Consumer Channel State Priority Assigned to Updated Entitlement Name Contract Product Account Business Hours Remaining Units Start Date End Date Name Contract Product Consumer Business Hours Remaining Units Start Date End Date Name Contract Product Account Consumer Business Hours Remaining Units Start Date End Date Asset Display name Account Primary Contact Serial number Model category Display name Consumer Serial number Model category Display name Account Primary Contact Consumer Serial number Model category Form view A user with either the customer agent role or the consumer agent role can see fields specific to the end user on these forms. If an agent has both roles, all of the fields are shown. Form Fields displayed for customer agent Displayed for consumer agent Case AccountContact Consumer Entitlement AccountContact Consumer Asset AccountPrimary Contact Consumer Service Contract Account Consumer
List and form views by agent role Users with either the customer agent role or the consumer agent role can see attributes specific to the end user on these Customer Service Management lists. List view List Columns displayed for customer agent Columns displayed for consumer agent Columns displayed for agent with both roles Customer Number Name Phone Primary Contact City Zip / Postal code Updated Consumer Number Name Mobile phone City Zip / Postal code Updated Case Number Short description Contact Account Channel State Priority Assigned to Updated Number Short description Consumer Channel State Priority Assigned to Updated Number Short description Contact Account Consumer Channel State Priority Assigned to Updated Entitlement Name Contract Product Account Business Hours Remaining Units Start Date End Date Name Contract Product Consumer Business Hours Remaining Units Start Date End Date Name Contract Product Account Consumer Business Hours Remaining Units Start Date End Date Asset Display name Account Primary Contact Serial number Model category Display name Consumer Serial number Model category Display name Account Primary Contact Consumer Serial number Model category Form view A user with either the customer agent role or the consumer agent role can see fields specific to the end user on these forms. If an agent has both roles, all of the fields are shown. Form Fields displayed for customer agent Displayed for consumer agent Case AccountContact Consumer Entitlement AccountContact Consumer Asset AccountPrimary Contact Consumer Service Contract Account Consumer
