Make knowledge articles from the community visible to external users Enable knowledge articles harvested from community questions to be visible to external or guest users. Before you beginRole required: sn_communities.admin About this taskKnowledge articles harvested from community questions are not visible to external or guest users. Configure the Community Service Portal to allow external or guest users access to these articles from the community. Procedure Navigate to Service Portal > Pages. Search for kb_article_view and open it. Select the Public check box.Add roles to Roles. (which roles?)Click Save. to be clarified. Click Save.