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Approve or reject content

Approve or reject content

Approve or reject content that a user reported as inappropriate or that is associated with a particular community profile.

Before you begin

Role required: sn_communities.community_moderator

About this task

A moderation task is generated when a community user reports inappropriate content or community profiles. By default, the system assigns the task to the community moderator group. You can also configure your system to always require content moderation for a particular user or group.

Each task requires the moderator to approve or reject the reported item. If the moderator rejects content, it is counted as an offense against the community user who contributed the content.

Procedure

  1. Navigate to Community > Moderation Tasks > Assigned to me.
  2. Click a moderation task.
  3. On the form, fill in the fields.
    Table 1. Moderation Task form
    Field Description
    Assigned to Person assigned to the task.
    Moderation Notes Notes entered by the user when reporting the content.
    Resolution Notes Your comment as you moderate the content.
    Work Notes Work notes entered by users working on the task.
    Approve Content Approve content that conforms to community rules. The content state changes to Closed Complete.
    Reject Content Reject content or a profile. The content state changes to Closed Complete and the content is hidden in the community.
    Note: You can review the outcome of existing and past moderation tasks by navigating to Community > Moderation > Moderation Outcomes. Click a task to view the details of the moderation task.