Vendor ticketing roles Users with the following roles can use vendor ticketing features. Table 1. Roles Role Title Role Name Description Vendor manager vendor_manager Vendor managers are involved with an organization's vendor management process and can configure vendor records. They can also manage vendor credits. ITIL user itil ITIL users perform basic technical operations in the system and can add vendor information to incidents. Portfolio administrator portfolio_admin Portfolio administrators, activated by Service Portfolio Management, can view, create, and delete SLA records and use all vendor ticketing features included with SLAs.