Filtering on empty fields

Most filter operations do not return empty fields in their result set. You can create a filter that displays records with an empty field value in addition to records that match the initial filter conditions.

About this task

For example, when viewing all records that are assigned to the Hardware group, to include records with an empty Assignment group field, complete the following steps.

Procedure

  1. Create the filter condition [Assignment group] [is] [Hardware].
    Note: This condition does not return those records where the Assignment group field is empty.
  2. Click OR next to the original filter condition.
  3. Create another filter condition of [Assignment group] [is empty].
  4. Run the filter.