Encode the Help the Help Desk password

You can use the Help the Help Desk properties to encode the password with simple base64 encoding.

Before you begin

Role required: admin

About this task

Configure the user name and encode the password in the properties before downloading the script. This adds the encoded password directly to the script without any further configuration.

Procedure

  1. Navigate to System Definition > Help the Help Desk.
  2. Enter a user name and password into the properties for SOAP authentication.
  3. Click Save.
    Help the help desk authentication password
    The password is encoded immediately.
  4. Navigate to System Definition > Help the Help Desk Login Script
  5. Download the script.
    Login script example
    The script downloads with the encoded password in place. If you download the script before encoding the password in the properties form, you must add the variable and encoded password manually.