Disconnect from a Twilio account If a Twilio account is already associated with a different system, disconnect the account from the other system before connecting to the current instance. Before you begin Role required: notify_admin Procedure Navigate to Notify > Twilio Configuration. On the Twilio Account Properties page, click Disconnect. In the Disconnecting Twilio account pop-up window, click OK. The account is disconnected from the instance. The system clears the Account SID and Auth Token fields and deactivates the list of associated phone numbers.