Notify with incident alert requirements

Certain configuration steps are required to use Notify with Incident Alert.

To use Notify with incident alert:
  • Both Notify and Incident Alert must be active.
  • Notify must be configured and able to initiate and receive phone calls and SMS messages.
  • The property com.snc.iam.notify_number must be set to an active Notify number.
  • This Notify number must belong to a number group configured with inbound and outbound conference call workflows.
Note: The Conference Call Group number group is configured with conference call workflows by default.