Configuring the Twilio service with endpoints in legacy Notify

In order for the Twilio service to receive Notify commands, the Request URL field value for every Twilio telephone number must point to the ServiceNow instance that uses Notify with that Twilio telephone number.

Note: This content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify.
To set these values, do one of the following:
  • Define them manually in the Twilio service dashboard.
  • Ensure the fields are blank in the Twilio service dashboard, then open the Notify Properties page. Notify automatically configures the correct endpoints if the Request URL fields are blank.
Set these values from within the Twilio service dashboard.
Figure 1. Twilio Numbers Dashboard
The notifyusa values underlined in the image should be replaced with your ServiceNow instance name, for:
  • Voice Request URL: https://notifyusa.service-now.com/NotifyNowCallProcessor.do
  • Status Callback URL: https://notifyusa.service-now.com/NotifyNowCallStatusProcessor.do
  • Messaging Request URL: https://notifyusa.service-now.com/NotifyNowSmsProcessor.do