Configure search results list widget instance options

Configure widget instance options for the results list widget on the Knowledge Management Service Portal search results page.

Before you begin

Role required: knowledge_admin or admin

About this task

The search results page uses the Knowledge Result widget to provide display options for the returned list of results. Use the widget instance options to customize the display options.

Procedure

  1. Navigate to the Knowledge Management Service Portal search results page.
  2. Control + right-click the list of returned search results.
  3. Click Instance Options.
  4. Configure the desired settings for the results list widget.
    Instance option Description
    Glyph
    CSS CSS used in the widget instance.
    Show Relevancy Score Shows how relevant each search result is based on the search term. The default setting uses the system property.
    Breadcrumb: Hide Categories Hides the category in the breadcrumb that appears below the article short description or question in the results list. The default setting uses the system property.
    Breadcrumb: Knowledge Base Separator The character used as a separator between the knowledge base and the category in the breadcrumb.
    Breadcrumb: Category Separator The character used as a separator between categories in the breadcrumb.
    Default Sort Order The default sort order for the list of returned results. The default sort order is sys_view_count:desc, which sorts the results by the number of views in descending order.
    How to Display Attachments in Knowledge Search Results How attachments are shown in the list of returned results. The default uses the system property.
    Label for Show Pinned Articles Link The text used for the pinned articles link.
    Maximum number of articles in first fetch The maximum number of items included when the search results list is first displayed.
    Maximum number of articles in subsequent fetches on scroll The maximum number of items included when the search results list updates as the user scrolls to the bottom.
    Table The table that stores the information returned in the search results.
    Knowledge Secondary Fields Fields that display additional information for each article in the search results.
    Social Secondary Fields Fields that display additional information for each social Q&A item in the search results.
    Show Secondary Fields Label Enable this check box to display the field labels for the additional information displayed for each result.
  5. Click Save.