Knowledge Management Service Portal properties

The knowledge administrator can set configuration properties that determine how information is displayed on the Knowledge portal.

The following properties direct users to the Knowledge Management Service Portal homepage, set the URL suffix of the homepage, and enable the document viewer to view knowledge article attachments.

Property Description
sn_km_portal.glide.knowman.serviceportal.enable_redirect Directs users to the desired Knowledge homepage.
  • Set to true to direct users to the Knowledge Management Service Portal homepage.
  • Set to false to direct users to the Knowledge Management v3 homepage.
Note: This property is not honored for the following use cases:
  • Contextual search in the Incident form
  • Connect
sn_km_portal.glide.knowman.serviceportal.portal_url The URL suffix for the Knowledge Management Service Portal. The default is kb.
sn_km_portal.glide.knowman.serviceportal.use_document_viewer Use the document viewer to display knowledge article attachments in the Knowledge Management Service Portal.

The Knowledge Management Service Portal supports the Knowledge Management V3 properties. Configuring widget instance options on the portal pages can override these properties.