View a reclassification task

When automatic CI reclassification is disabled, reclassification tasks are created for CIs that could not be automatically reclassified during the identification process. Review these tasks to locate the CIs and decide if to reclassify them.

Before you begin

Role required: admin or itil

Procedure

  1. Navigate to Configuration > Identification/Reconciliation > Reclassification Tasks.
  2. Select a reclassification task.
  3. Examine the details on the Reclassification Task form.
    Table 1. Reclassification Task form
    Field Description
    Configuration item The CI that must be reclassified.
    Short description Short description noting that CI reclassification was not allowed.
    Description Description noting the current class of the CI and the class that the CI must be changed to.
    Internal payload Payload used in the identification process.

What to do next

After examining the task details, you can locate the CI that is noted in the task Description and manually reclassify it. For details, see Reclassify a CI.