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Create a CI class

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Create a CI class

Use the CI Definition form view to create a new CI class (table) that is an extension of an existing CI class.

Before you begin

Role required: itil_admin (on top of itil) or admin. Or personalize_dictionary if using the CI Class Manager.

About this task

The CI Definition view serves as a centralized location from which you can create a new table that is derived from the CMDB table, and configure additional CMDB-related configurations for the CI.

Alternatively, you can extend a class by following a prescribed step-by-step in-product guidance:
  1. Navigate to Guided Setup > ITOM Guided Setup and click Continue.
  2. Scroll to Configuration (CMDB), and click Continue.
  3. Scroll to Class Extension and click Configure.


  1. Use the CI Class Manager:
    1. Navigate to Configuration > CI Class Manager.
    2. In the Class Hierarchy, click the context menu for the class that the new class will be extended from. Click Extend.
    On the Table form, Extends table is populated with the class that was extended.
  2. Fill out the Table form. The table that you specify in Extends table can for example, be an extension of the CMDB table.
    See Create a table for details about the Table form.
  3. Click Submit, and wait for the new class to be added to the Class Hierarchy.
  4. Scroll to the bottom of the Table view to use any of the CI Definition form view specific controls, such as CI Identifiers, Reconciliation Definition, or Icon.