Test the ODBC driver

Use the ODBC Administrator application to confirm you are able to connect to the instance.

Before you begin

Role required: admin

Procedure

  1. In Windows, navigate to Start > Programs > ServiceNow ODBC > ODBC Administrator.
  2. Select the System DSN tab, and then select the ServiceNow data source.
  3. Click Configure.
  4. Click Test Connect in the ODBC Driver Setup dialog box.
  5. Enter odbc.user as the Data Source User Name and the ODBC user's password as the Data Source Password.
  6. Click OK.

    The application displays a screen to indicate if the connection was successful.