Direct web services

A direct web service is available for any table in the system provided the correct access control is setup.

The supported format of the incoming message is document style literal XML SOAP documents (Document/Literal). To retrieve the direct web service WSDL description and XML schema, point to the relative URL of <tablename>.do?WSDL. For example, to retrieve the WSDL for the Incident table on the online demo system, use the following URL:

https://<instance name>.service-now.com/incident.do?WSDL