Service Portal service status widgets

Use the service status widgets to display current, planned, and historical outages for business services to your end users.

The service catalog widgets are part of the Service Portal Service Status [com.glide.service-portal.service-status] plugin, which is activated automatically with the Service Portal for Enterprise Service Management [com.glide.service-portal.esm] plugin.

Business Service Status widget

View how services are running on your system.

The Business Service Status widget pulls information from the cmdb_ci_service table. You can change where the data comes from in a cloned version of the widget by adjusting the settings in the widget server script.

Figure 1. Business Service Status widget
Business Service Status widget

Instance options

Table 1. Instance option fields
Field Description
Title Name of the widget. This only appears in the header for the widget instance options, it is not user-facing. To change the title for the list of services, clone and edit the widget HTML.
Glyph Icon for the widget. This is not user-facing.
Number of Services The number of services displayed in the widget. The default number is 250.

Current Status widget

The Current Status widget displays any issues reported in the system.

The Current Status widget checks the cmdb_ci_outage table to see if the system is experiencing any outages.

Figure 2. Current Status widget
Current Status widget

Instance options

Table 2. Instance option fields
Field Description
Show outage details Display details from the cmdb_ci_outage record
Standalone Remove explanatory information. This also adds a link to more information.

Planned Maintenance widget

Describes any planned system maintenance.

The widget gathers information from the cmdb_ci_outage table. Any planned maintenance within the following five days appears in the Planned Maintenance widget.

Figure 3. Planned Maintenance widget
Planned Maintenance widget

Instance options

The Planned Maintenance widget does not have any included instance options.

Service History widget

Displays the history of specific service's status. For example, if the Bond Trading widget has a history of planned outages or degradations, the widget displays those with a varied color scheme to differentiate the outage type.

Figure 4. Service History widget
Service History widget

Instance options

The Service History widget does not include any instance options.

Service Status widget

Service Status is a visual representation of service availability. Each colored pill correlates with a type of service availability, for example, orange represents service degradation.

Figure 5. Service Status widget
Service Status widget

Instance options

The Service Status widget does not have any included instance options.

Service Status Legend widget

Use concurrently with the Status History widget to show what the icons in the Status History widget mean.

Figure 6. Service Status Legend widget
System Status Legend widget

Instance options

The Service Status Legend widget does not have any included instance options.

Service Status Subscription widget

Used in conjunction with the service status widget. Users subscribe to receive updates about the service status.

Figure 7. Service Status Subscription widget
Service Status Subscription widget

Instance options

The Service Status Subscription widget does not have any included instance options.