Request survey wizard

Before activating this plugin, consider the installed components, dependencies, and impact.

About this task

  • Installed Components - fields, tables, a business rule, a script include, an application, a survey wizard panel, and demo data (optional). For more details, see Installed Components.
  • Dependencies - Best Practice - Task Survey Management (active by default)
  • Impact - adds fields to existing tables, installs the Best Practice - Task Survey Management plugin, and modifies the Task Survey Events business rule. You may choose to install a demo survey with the plugin. The plugin integrates with standard survey functionality, so there is no need to transition existing surveys to survey wizards. However, survey administrators must specify a type (survey or survey wizard) for new survey conditions.

Procedure

  1. In the HI Service Portal, click Service Catalog > Activate Plugin.
  2. Fill out the form.
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least 2 business days from the current time.

    Note: Plugins are activated in two batches each business day in the Pacific timezone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments.
    Reason/Comments Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need the plugin activated at a specific time instead of during one of the default activation windows.
  3. Click Submit.