Time display

There are three interfaces that display record information over time: reports and performance analytics, timeline pages, schedule pages.

Reports

Figure 1. Report example
Column chart shows data over time
You can visualize data in two ways:
  • Reporting enables users to generate charts from data within the platform in a variety of formats. Reporting is available as a standard part of the platform and offers snapshotting of current data.
  • Performance Analytics enables you to track and aggregate data over time, such as to measure how many tickets are resolved each week per assignment group. Performance Analytics is enabled for the Incident table by default. To track data for other tables and applications you must license Get started with Performance Analytics Premium.

Timeline pages

Figure 2. Timeline pages example

Timeline pages allow for easy definition of linear timelines from records with time information.

Schedule pages

Figure 3. Schedule pages example