Enterprise mobility management (EMM)

Use an EMM suite to distribute the ServiceNow mobile apps.

You can only distribute the iTunes or Google Play store versions of the mobile app. The .ipa and .apk files are not publicly available so the apps cannot be re-signed for internal distribution. You can find more information on using an EMM suite in the documentation for the EMM suite of your choice. Internal distribution is not supported.

App Config

When you distribute the app through an EMM suite, such as AirWatch, you can use App Config to pre-configure the default instance URL. Use the following key/value pairing:
  • Key: SNDefaultInstanceURL
  • Value: URL for your instance