Request a plugin

Some plugins must be activated by ServiceNow personnel. These plugins do not appear in the System Definition > Plugins list.

1. In the HI Service Portal, click Service Requests > Activate Plugin.
2. Fill out the form.

   Target Instance	Instance on which to activate the plugin.
   Plugin Name	Name of the plugin to activate.
   Specify the date and time you would like this plugin to be enabled	Date and time must be at least 2 business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific timezone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments.
   Reason/Comments	Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need the plugin activated at a specific time instead of during one of the default activation windows.

3. Click Submit.