Event registry

Events can be used to schedule actions or tasks to occur when conditions are fulfilled.

For example:

  • kb.view: an event triggered when a user views a Knowledge Base article, used to trigger the script action Knowledge View to create a Knowledge Use record every time an article is viewed.
  • incident.commented: an event triggered when a user comments on an article, used by two incident commented email notifications.

Inactivity Monitors:

An inactivity monitor triggers an event if a record has not been updated for a defined length of time.

Script Actions:

Script actions are scripts which are triggered when an event is recorded in the log. In that way, scripts can be set to be performed whenever a particular activity occurs in the platform, rather than at a particular time (like scheduled jobs) or in response to particular conditions (like Business rules).

Notifications:

Events are also used to trigger Email Notifications when an event is recorded in the log.