The email client

The email client enables you to send email directly from any record, such as an incident, change request, problem, or user record.

The email client is enabled by default, starting with the Fuji release.

The email client can be useful in cases where you want to send an email:
  • To engage more people in a piece of work
  • That includes Cc and Bcc recipients
  • That includes personalized comments
  • To a third party who doesn't have an account in your instance
  • To someone about an incident where you don't have an email notification set up to do exactly what you want
The email client always uses the multipart/mixed content type and supports HTML markup in the message body.
Note: Line breaks do not appear for multi-line fields such as ${description} and ${comments} in the email client template.