View a searcher

Searchers specify where to locate information for a contextual search, such as knowledge and catalog items.

About this task

Searcher records are read-only, but you should be aware of the searchers available so you can select the correct one when defining contextual searches.

Procedure

  1. Navigate to Contextual Search > Searchers, then open a record.
    Contextual Searcher Configuration
  2. Use the Search Resources related list to inspect the sources which define the information areas to search.
    For example, incident deflection uses the knowledge and catalog searcher which includes knowledge and catalog resources.

What to do next

Search resources can also contain properties, refining the resource further. For example, the knowledge search resource contains a Sort order property to specify that the search results are returned sorted by relevance.