Query feedback information

The information captured when the user clicks the This Helped action button on the result window is stored in the following tables.

Table [name] Description
Relevant Document

[cxs_relevant_doc]

Contains incident record references where users have indicated that a search result record was useful by clicking the This helped button
Relevant Document Detail

[cxs_rel_doc_detail]

Contains details of the search result record that users have indicated as useful or have attached to a form, as well as the search terms used to query the knowledge base.

This feedback information is important for analyzing the effectiveness of the searches provide. You can create custom reports on this information by querying these tables.