Assessments

Use assessments to evaluate, score, and rank records from any table in the system.

You can assess projects that executives want to evaluate for effective management, or rate and compare a vendor's goods and services. Use assessments to send custom questionnaires to selected users or write scripts that query the database directly. You can then compare assessment results for the records using unique graphical views designed to highlight key performance information. Share an assessment between ServiceNow instances by using update sets, which is the recommended way to move assessment data from one instance to another.

The Assessments plugin is enabled by default.

Domain separation for assessments

Assessments support domain separation. If the metric type is global:

  • All the categories and metric should be global
  • Assessable records can be from different domains
  • When the assessment is assigned to a user, then:
    • Users in the global domain can see all assessable records
    • Users in a particular domain can see assessable records in the global domain, in their domain, and in any child domains
    • If the user does not have access to any of the assessable records (for example, the metric type is global, but all assessable records are in acme domain and a user in the XYZ domain is assigned the assessment), the assessment instance will not be created and an “Instance could not be created” error is thrown.
If the metric type is not global:
  • All categories and metrics must be in the same domain as the metric type
  • All assessable records must be in the same domain as the metric type
  • You can assign assessments to users that are in the global domain, in the domain of the metric type, or in any parent of the domain of the metric type