Create a request through the catalog

The catalog provides several different categories so users can choose the one that closely relates to their request.

  1. Navigate to Self-Service > [SM application] Catalog.
  2. Choose from the displayed categories.
  3. Select a subcategory, if necessary.
  4. Fill in the fields on the form.
    Note: Each service management application displays different fields.
    Table 1. Catalog fields
    Field Description
    Opened for The name of the person submitting this request. Select a new name if you are opening this request on behalf of another user.
    Location The location for this request.
    Priority The priority that describes the importance of this request.
    Short Description A brief summary of the request.
    Detailed Description A detailed description of the request.
  5. Click Submit.
    Note: If the catalog fields do not appear on the request form, you can configure the form and add the SM Variable Editor related list.