To evaluate the agent's work status, the system checks the action that the agent takes
when updating a task and interprets it as a status.
An agent's work status can be one of the following:
- On route
- On site
- On break
- Off work
For example, when the agent starts travel to a task, the system considers the agent's status as
On route. When the agent starts to work on a task, the agent's status is
updated to On site. When an agent closes or cancels a task, the agent's
status is updated to None in preparation for travel to the next task.
You can view an agent's work status in the information box that opens when you click the
agent's icon in the dispatch map or in an agent's user record. To display agent work status in
the user record, navigate to Work agent status field. This action puts the status
field on all user records.
the User form to show the